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The work on implementation, certification for conformity with requirements of international standards and improvement of management systems in the divisions of PJSC Nizhnekamskneftekhim is the essential tool in management system. This work is based on such principles as the consumer orientation, leadership, interaction of people, process approach, improvement, evidence based decisions making and relationship management.
In 2000, in order to improve the quality of products (services) and ensure the stable operation in the market environment, the management system of PJSC Nizhnekamskneftekhim was certified according to the international standard ISO 9001:1994 with further improvement to meet the requirements of ISO 9001:2008. The standard was integrating in the development of the whole management system of the enterprise. In 2015, the transition to 2015 version was completed.
In 2003, the environmental management system was certified for compliance with requirements of international standards of ISO 14001:1996, in 2006, the transition (recertification) to 2004 version was completed. In 2018, the environmental management system was upgraded to 2015 version. This direction in the work of the company is very important and helps to reduce the negative impact on the environment, and compliance with environmental legislation.
Since 2007, Nizhnekamskneftekhim successfully operates health and safety management system, aimed at ensuring trouble-free operation of divisions, the creation of favorable conditions for high-efficiency work in accordance with the requirements of OHSAS 18001:2007 international standards. In 2019, the transition to the new version of international standards of ISO 45001:2018 was realized.
In September 2010, PJSC Nizhnekamskneftekhim became the holder of the "Gold" certificate for a unified system of the company management in accordance with the requirements of international standards of ISO 9001, ISO 14001, and OHSAS 18001. Since then, Nizhnekamskneftekhim has annually confirmed the existence and functioning of the management system, which facilitates proper planning of operation of the company’s divisions, and achieving its industrial and social objectives and priorities, as well as improving the effectiveness and efficiency of the current business processes. The "Gold" certificate of the company is the distinctive sign of a guarantee of supply and quality of products for business partners.
Focusing on customers is the priority for the company. This is reflected in the adopted Policy and Objectives of the company in the field of management quality, based on which the managers of all types of divisions structured and clearly set their measurable objectives for the management of divisions. Detailed objectives of each type of activity are included in the regulation of subdivisions and job descriptions of staff. Each employee of Nizhnekamskneftekhim performs its tasks and functions in accordance with company standards, international standards, the principles of management. This mechanism allows to coordinate the work of the company and its personnel, and to conduct annual analyses of adherence to the requirements of the policy and the objectives with the reporting of results to the entire staff. By Order No. 2 dd. January 15, 2020 a new Unified Policy was approved and put into effect in PJSC Nizhnekamskneftekhim.
Internal distribution of information, management, analysis and documentation updating is performed in accordance with relevant regulations of the company. The company utilizes electronic database of normative documents that comprises the company’s standards, plant-wide directives, plant-wide regulations, plant-wide instructions, management system certificates, international standards, specifications, construction norms and regulations (SNiPs), regulations on business subdivisions and job descriptions of specialists.
PJSC Nizhnekamskneftekhim developed and implemented the mechanism for monitoring and measuring the parameters of I&C processes based on the method of diagnostic self-assessment of subdivisions, allowing to analyze the work results in time intervals and determine areas for improvement of the company activities.
In 2015, following the issuance of an upgraded version of the international standard ISO 9001, its implementation in QMS of Nizhnekamskneftekhim was initiated in combination with training of staff and revision of all regulations. In 2016, CQS and IQNet Association conducted a recertification audit that confirmed Quality Management System compliance with the requirements of international standard ISO 9001:2015 and it was issued a conforming certificate as a result.